Aurora University


In addition to on-campuses services at both Student Health Services and Counseling Services, students now have 24/7 access to medical and mental telehealth services at no cost.

Whether you’re feeling sick or overwhelmed, you will be able to talk to a licensed provider from your smartphone or any other web-enabled device. Licensed providers are available to diagnose non-emergent conditions, prescribe medications, and offer mental health support via phone or secure video visits.

What services are available?

There are four services available 24/7 to students:

  • Medical: on-demand access to a medical provider that can treat a wide range of common illnesses like cold and flu, sinus infection, allergies and more.
  • TalkNow: on-demand access to a mental health professional to talk about anything at anytime.
  • Scheduled Counseling: scheduled options to speak to a licensed counselor (twelve times per academic year, per student).
  • Health Coaching:  Unlimited virtual visits can be scheduled with a nutrition specialist to empower students to live healthier and help prevent chronic diseases.

How can students access TimelyCare?

Students can go to to register and access telehealth services. Students can access telehealth services from any web-enabled device- smartphone, tablet, laptop, or desktop. From there, students can register with their school email address, and then they will be able to log in to begin using services. Students can then choose to have a voice or video call.

Who are TimelyCare's providers?

Timely Care's Medical Providers are:

  • Recruited based on a passion for student health.
  • Verified (NPDB) and civil background check.
  • Trained by completing series of modules through our LMS: student health, modern college students, website manner, etc.
  • Experienced - providers must complete test visits prior to seeing patients.
  • Care approach regularly reviewed through our healthcare quality control meetings.

Timely Care Mental Health Providers are Trained to:

  • Assess students' well being.
  • Utilize safety planning and manage crisis situations.
  • Provide empathetic listening for emotional support.
  • Develop a positive plan.
  • Refer students to resources for follow-up.

Provider Diversity

  • 39% of our mental health providers are Professionals of Color.
  • 84% of our mental health providers are female.
  • 39% of our medical providers are Professionals of Color.
  • 49% of our medical providers are female.
  • Able to accommodate English and Spanish on all services.

Note: "Professionals of Color" is defined as a person who is not white or of European parentage.